Privacy Policy

At Érablière Charbonneau Inc., we have established this privacy policy to respect and protect your privacy and your right to decide whether to disclose your personal information. Our goal is to use best practices in collecting, using, sharing, and protecting your personal information.

INFORMATION GATHERING

In general, no data concerning you is collected directly. Personal data will be processed by Érablière Charbonneau Inc. in accordance with the purposes set out below:

  • You make a reservation by telephone; When you choose to provide us with personal information, you consent to the use of your personal information as set forth in this Privacy Policy and as may be disclosed at the time of collection.
  • You are placing an order online; When you choose to provide us with personal information, you consent to the use of your personal information as set forth in the privacy policy of our online store provider, Ueat, and as may be stated at the time of collection.
  • You request to be added to our mailing list or to receive other commercial communications;
  • You participate in one of our contests or promotions, or answer a survey;
  • You send a comment or question by email;
  • You accept the use of cookies. Cookies are small text files placed on your hard drive that help us improve our services and your experience using our site by enabling us to collect certain browsing data. For example, when you visit our website, we collect through these cookies your IP address, the browser and operating system used, the pages and links consulted, the date, time, duration and frequency of your visits, and your geographical location. We do not associate your cookies with any information that could identify you directly and personally. Under no circumstances do cookies allow us to know your address, date of birth, telephone number, or any other identifying information. Your data provided by using our website is anonymized thanks to certain deactivated settings in our Google Analytics 4 account, such as Google Signals, precise geolocation, and data for ad personalization. Also, the removal of any tracking pixels from different sites maximizes the security of your information.

USE AND SHARING OF YOUR PERSONAL INFORMATION

Your personal information may be used to distribute promotional emails by our mailing list. If you do not wish to be on this mailing list, you can always unsubscribe by selecting the \“unsubscribe\” option found in the forwarded emails. Furthermore, none of your information is passed on to affiliated companies or partners. Unless otherwise specified, you will be asked to give your consent in full knowledge of the facts.

PROTECTING YOUR PERSONAL INFORMATION

Érablière Charbonneau Inc. uses all technical, legal, and organizational means and purposes to process users' personal information. To this end, we undertake to take all necessary measures to ensure that this data is processed in compliance with Bill 25, a provincial law of the Government of Quebec modernizing legislative provisions respecting the protection of personal information in the private sector. Consequently, Mélanie Charbonneau, who is responsible for the protection of personal information at Érablière Charbonneau Inc., undertakes to keep a register of incidents related to the confidentiality of the persons concerned, should any prejudice occur. A procedure may be initiated to comply with the legal requirements set out in sections 63.8 to 63.11 of the Access Act. Your personal data is kept only for as long as reasonably necessary to fulfill the purposes for which it is processed. This period is, in all cases, less than two years.

LINKS TO THIRD-PARTY SITES

Our website may contain links redirecting to third-party websites. We decline any responsibility in the collection, use, management, sharing, or disclosure of data and information by these third parties. The communication of information on third-party sites is governed by the privacy policy and terms of use of these sites. We recommend that you read the privacy policies of these websites before submitting any personal information.

CHANGES TO THE PRIVACY POLICY

We may update this privacy policy from time to time. If we do, you will be notified by a notice published on our website. These changes will be effective as of the date indicated.

QUESTIONS OR COMMENTS

For any question or complaint to this Privacy Policy, you can contact us at the following address: info@erablierecharbonneau.qc.ca

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